Job Details

Your location is set to **Arizona**. **Field Service Representative I, II or III**

**Job ID: 12119**

**Department Description**

**7K Anthem Water**

Headquartered in Phoenix, Arizona, EPCOR USA's wholly owned subsidiaries build, own and operate water, wastewater and natural gas facilities and infrastructure in the southwestern United States. EPCOR USA provides water, wastewater, wholesale water and natural gas services to approximately 780,000 people across 42 communities and 18 counties in Arizona, New Mexico and Texas. If you're looking for new opportunities, people who care and work that matters, apply today at epcor.com/careers. **Description**

** Field Service Representative I, II or III**

**Highlights of the job**

We are hiring a Full Time Field Service Representative I, II or III , working in EPCORs Eastern Division.

**Reporting to our Anthem facility in Anthem, AZ, this individual p erforms field customer service duties including service activation, service shut offs, setting and replacing meters, installing and/or relocating hydrant meters and investigating water and wastewater service customer complaints. Performs work as required in other Eastern Division locations including Fountain Hills and Paradise Valley.**

**What youd be responsible for**

* Investigates customer complaints; i.e., high meter readings, noise, leaks, water quality, sewer line blockages, odors, and low/high water pressure.

* Determines problems and takes appropriate actions to resolve them.

* Assists customers in locating water leaks.

* Inspects water meter connections for leaks and replaces material as needed to repair leaks.

* Performs skilled work in the installation, maintenance and repair of the water distribution systems and sewer collection systems.

* Installs, inspects and replaces water meters and may be called upon to read meters .

* Checks sewer manholes.

* E mbraces EPCOR standards, targets, policies, and plans to increasing operational efficiency and effectiveness.

* Ensures that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.

* Contributes to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; sharing knowledge and information relevant to other members of the team and colleagues across the business.

* Ensures that electronic transactions are accurately entered into the customer information system.

**Whats required to be successful**

**A high school d iploma or equivalent is required. Additional training through an apprenticeship program or a technical/vocational program. Effective verbal communication skills and interpersonal/customer service skills (listening, cooperation, tact, diplomacy). Ability to read and interpret maps, blueprints, service orders and written instructions. Ability to use small hand tools, water pressure gauges and other metering and measuring devices. Ability to work independently with a minimum of direct supervision. Computer literacy required for completing service orders in customer information system. Ability to complete reports legibly and accurately on paper and with Microsoft Word and Excel. Solid understanding of water distribution and/or wastewater collection systems.**

**Field Service Representative I requirements: 0 -6 months of experience in a customer service environment. ADEQ Grade 1 Water Distribution and Wastewater Collection certifications.**

**Field Service Representative I I requirements: 1 -3 years of experience in utility environment, either in distribution/production or field customer service. ADEQ Grade 2 Water Distribution and Wastewater Collection certifications.**

**Field Service Representative I I I requirements: 3+ years of experience in water/wastewater utility field and 2 years of experience in a lead role. ADEQ Grade 3 Water Distribution and Wastewater Collection certifications.**

**All candidates must possess and maintain a valid Arizona Class B drivers license with excellent driving record.**

**Other important facts about this job**

Physical requirements are: f requent sitting and standing; frequent reaching, handling paperwork/files, and operating computer and other equipment; frequent speaking, listening, seeing; regularly lifting up to 70 pounds. This position is subject to shift work, on-call scheduling, overtime, and weekend/holiday/emergency callouts. There are periods of continuous stooping, bending, walking, shoveling and sweeping. May be exposed to insects, animals, reptiles, dust, pollen, chemicals, water and sewage. Must be able to tolerate extreme heat. Must work safely and project a positive image in dress and demeanor to the public.

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. Weve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. Were proud of the work we do and the people we hire to do it.

Please note the following information:

* A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States.

* If you are considered for the position, clearance on all applicable background checks (which may include criminal, driving , educational, and/or credit) and professional reference checks is required.

* To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre- employment drug testing will be required.